Frequently Asked Questions

Yes. Orders placed before 2 PM Monday–Saturday qualify for same-day delivery across Edmonton. Orders placed after the cutoff will be scheduled for the next delivery day.

We deliver across Edmonton and surrounding communities including St. Albert, Sherwood Park, Spruce Grove, and Leduc. Delivery fees vary by zone. See our Delivery Info page for a full breakdown.

We cannot guarantee an exact delivery window, but you can add a delivery note with a preferred time and we will do our best to accommodate. We will contact you when your order is on its way.

If no one is available to receive the order, our driver will leave the arrangement in a safe, sheltered location and send you a photo confirmation. If that is not possible, we will contact you to arrange a re-delivery.

Yes. You can choose in-store pickup at checkout and select your preferred location. Pickup orders are typically ready within a few hours of placing your order.

With proper care, most arrangements last 7 to 14 days. We include care instructions with every order and use only fresh imported and locally sourced blooms.

We guarantee your arrangement will closely match what is shown, or exceed it. Seasonal availability may mean some blooms are substituted with flowers of equal or greater quality and value.

Yes. At checkout you can add a range of gift extras including vases, premium chocolates, soy candles, plush toys, and handwritten greeting cards. Add-ons are shown on the product page.

Absolutely. Contact us directly with your vision, budget, and occasion. Custom orders are accepted subject to availability and lead time.

Yes. We provide bespoke floral design for weddings, corporate events, and private occasions. Browse our Weddings & Events collection or contact us to discuss your requirements.

Orders can be cancelled at no charge up to 48 hours before the scheduled delivery or pickup date. For quality concerns after delivery, please contact us within 24 hours with a photo and we will make it right.

We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as Apple Pay and Google Pay. All transactions are processed securely through Stripe.